Careers

• Maintain tracking logs of work scheduled and completed tasks. 
• Maintain, secure, and document custody control of ITS and IT assets according to PCI and organizational compliance requirements.
• Install, troubleshoot, and repair fleet ITS as directed by the Transit Planner.
• Learn new fleet ITS hardware and software.
• Adapt to changing environment and technology.
• Collect field data using GIS.
• Install and remove signage throughout the service area at the direction of the Transit Planner.
• Weekend work may be required to work on fleet ITS projects.
• Provide basic helpdesk assistance to users when third-party assistance is inappropriate or unavailable.
• Analyze data in Excel and ArcGIS Pro.
• Conduct field surveys to collect ridership data.
• Assist management with special projects.
• Maintain composure and act thoughtfully under pressure.
• Promote a positive public image of BCRTA and exceed customer expectations.
• Attends training events and meetings as assigned.
• Acts as a BCRTA ambassador, projects a positive attitude, and promotes superior customer service.
• Follows all BCRTA procedures and policies.
• Other duties as assigned. 

1. Versatile self-starter, willing to learn new processes and applications.
2. Ability to read and interpret documents and instruments.
3. Ability to analyze problems and research solutions. 
4. Ability to multitask in a quick-paced environment without forgetting details.
5. Well-developed oral and written communication ability.
6. Ability to work independently in the field and office.
7. Performs as an effective team player.
8. Effective organizational skills in research and record keeping.
9. Familiarity with Microsoft Office Applications.
10. Familiarity with ESRI ArcGIS products.
11. Familiarity with basic hand tools like impact drills, hammers, pliers, and wrenches.

• Valid Ohio driver’s license
• Clean motor vehicle record

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

*Hiring is through our main office in Hamilton, Ohio. 

Position Overview: 

This part time position will work out of our Hamilton office on Saturday 5:00 PM - 3:30 AM, and Sunday 5:00 PM - 1:30 AM.

The Operations Supervisor I position is crucial to the smooth and efficient coordination of BCRTA services. This role progressively develops in responsibility, with Operations Supervisor I focusing on entry-level dispatch and customer service tasks. 

All supervisory levels involve troubleshooting operational issues, ensuring smooth communication between vehicle operators and clients, maintaining safety standards, and promoting excellent customer service. These roles may require working evenings, weekends, and handling emergency situations when necessary. 

Key Responsibilities by Level: 

Operations Supervisor I: 

• Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication. 

• Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling. 

• Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes. 

• Road Supervision: Back-up support vehicle operators and clients during routine operations and emergencies. 

• Enforce BCRTA policies and procedures for driver and radio conduct. 

• Perform routine operational tasks as directed by management. 

General Responsibilities: 

• Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management. 

• Track and maintain accurate operational data, including logs, reports, and I-Reporter records. 

• Adjust service routes and operations in response to emergencies or other operational challenges. 

• Provide training and guidance to vehicle operators on safety and standard operating procedures. 

• Promote a positive public image of BCRTA and strive to exceed customer expectations. 

Qualifications: 

Skills and Abilities: 

• Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels. 

• Proficiency in dispatch operations and customer service, capable of resolving complex service-related issues. 

• Ability to perform all road supervisor and driver responsibilities without guidance. 

• Strong negotiation, training, and persuasion skills. 

• Ability to read and interpret documents, policies, and procedures. 

• Problem-solving skills with the ability to recommend corrective actions. 

• Multitasking in a fast-paced environment, while maintaining composure under stress. 

• Excellent verbal and written communication skills. 

• Proficiency in Microsoft Office applications. 

Experience: 

• Operations Supervisor I: At least one year of experience as a BCRTA vehicle operator, dispatcher, or in a customer service role.   

• Completion of or ability to complete BCRTA’s Behind-The-Wheel Trainer Program. 

Education: 

• High School diploma or equivalent required. 

Licenses/Certifications: 

• Operations Supervisor I: Valid Driver's License with the ability to obtain a CDL if needed. 

Physical Requirements: 

• Frequent periods of sitting, speaking, and hearing. 

• Occasional standing, walking, kneeling, squatting, and reaching. 

• Ability to kneel and bend to secure wheelchair restraints. 

• Visual acuity, color vision, and depth perception. 

Work Environment: 

• Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles. 

This description should not be construed to contain every function/responsibility that may be  

required to be performed by an employee in this job. Employees are required to perform other  

related functions as assigned.  

Position Overview: 

The Operations Supervisor II position is crucial to the smooth and efficient coordination of BCRTA services. These roles progressively develop in responsibility, with Operations Supervisor II growing from Operations Supervisor I responsibilities into a higher level of supervisory expectation.  

All supervisory levels involve troubleshooting operational issues, ensuring smooth communication between vehicle operators and clients, maintaining safety standards, and promoting excellent customer service. These roles may require working evenings, weekends, and handling emergency situations when necessary. 

Key Responsibilities by Level:  

Operations Supervisor II: 

• Road Supervision: Capable of performing all road supervisor and driver responsibilities independently, including investigating accidents, administering safety protocols, and adjusting schedules in real-time. 

• Staff Training: Conduct behind-the-wheel evaluations and retraining for vehicle operators. 

• Disciplinary Action: Administer routine discipline under the direction of Operations Management. 

• Performance Management: Conducts performance reviews for vehicle operators. 

• Investigate operational and safety issues, recommending corrective actions. 

• Manage daily operations with limited guidance, ensuring efficiency and safety in transit services. 

• Must be able to execute all the requirements for Operations Supervisor I. 

• Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication. 

• Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling. 

• Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes. 

• Road Supervision: Back-up support vehicle operators and clients during routine operations and emergencies. 

• Enforce BCRTA policies and procedures for driver and radio conduct. 

• Perform routine operational tasks as directed by management. 

General Responsibilities: 

• Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management. 

• Track and maintain accurate operational data, including logs, reports, and I-Reporter records. 

• Adjust service routes and operations in response to emergencies or other operational challenges. 

• Provide training and guidance to vehicle operators on safety and standard operating procedures. 

• Promote a positive public image of BCRTA and strive to exceed customer expectations. 

Qualifications: 

Skills and Abilities: 

• Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels. 

• Proficiency in dispatch operations and customer service, capable of resolving complex service-related issues. 

• Ability to perform all road supervisor and driver responsibilities without guidance. 

• Strong negotiation, training, and persuasion skills. 

• Ability to read and interpret documents, policies, and procedures. 

• Problem-solving skills with the ability to recommend corrective actions. 

• Multitasking in a fast-paced environment, while maintaining composure under stress. 

• Excellent verbal and written communication skills. 

• Proficiency in Microsoft Office applications. 

Experience: 

• Moderately experienced CDL holder (Class B with passenger endorsement) and experience in overseeing scheduling, rostering, and field supervision. 

• Completion of or ability to complete BCRTA’s Behind-The-Wheel Trainer Program. 

Education: 

• High School diploma or equivalent required. 

Licenses/Certifications: 

• Class B CDL with passenger endorsement or the ability to obtain one. 

Physical Requirements: 

• Frequent periods of sitting, speaking, and hearing. 

• Occasional standing, walking, kneeling, squatting, and reaching. 

• Ability to kneel and bend to secure wheelchair restraints. 

• Visual acuity, color vision, and depth perception. 

Work Environment: 

• Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles. 

This description should not be construed to contain every function/responsibility that may be  

required to be performed by an employee in this job. Employees are required to perform other  

related functions as assigned.  

 

Benefits: 
14% Ohio Public Employee Retirement System Match, Paid Time Off, Opportunities for advancement and professional development.

About Butler County RTA:

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget near $7.5M. BCRTA is governed by a nine-member Board of Trustees. 

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

Looking for full-time employment?

Do you find cleaning and organizing satisfying?

If you are a self-starter, we have a position for you!

The Custodial Technician is responsible for keeping our facilities clean. The Custodial Technician will work with the Vehicle and Facility Manager and/or Operations Manager to set the professional standard for BCRTA. This position will work out of our Oxford, Ohio location.

Essential Job Functions:

1. Performs routine upkeep to all BCRTA facilities.
2. Cleans and maintains standards for offices, common areas, buses, and bus stops. Duties include, but not limited to, vacuuming, trash disposal, dusting, and window cleaning.
3. Coordinates vehicle cleaning with the Vehicle & Facility Maintenance Manager or Operations Manager.
4. Maintains and inspects all facility and safety equipment.
5. Performs light facility maintenance repairs.
6. Maintains facility maintenance records.
7. Ability to deal courteously and effectively with supervisors and coworkers.
8. Ability to prioritize, organize, and manage tasks and time effectively with flexibility and adaptability. 
9. Completes facility checklist schedules for cleaning as required.
10. Works with department manager to maintain the stock levels.
11. Evaluates and stocks consumable materials.
12. Use of PPE as required.
13. Follows all BCRTA procedures and guidelines.
14. Attend training events and meetings as assigned.
15. Acts as a BCRTA ambassador, projects a positive attitude, and promotes superior customer service.

This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job.  Employees are required to perform other related functions as assigned.

REQUIREMENTS:

Physical & Visual Activities:

1. Ability to work in a fast-paced, deadline-oriented office environment and a functioning maintenance facility.
2.  Ability to adjust to changes in shift or work schedules.
3.  Ability to maintain a stationary position for long periods, kneel/bend, reach overhead, and move throughout the workday.
4.  Strong sensory skills include good hearing, dexterity, feeling, and eyesight, including color perception and peripheral vision.
5.  Ability to occasionally push or transport items weighing up to 50 lbs.
6. Requires some exposure to excessive noise, fumes/odors, some hazardous materials, and dirt/dust.

ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

Occasional exposure to exhaust fumes. Exposure to low and high tempatures according to seasonal weather.

JOB QUALIFICATION REQUIREMENTS:

Skills and Abilities:

1. Knowledge of the basic janitorial cleaning duties.
2. Ability to follow oral and written directions.
3. Attention to detail, ability to memorize and retain.
4. Ability to work independently with minimal supervision.
5. Fluently read, write, and speak English.
6. Ability to communicate with BCRTA management.
7. Work calmly and clearly under stress and perform as a team player.

Experience:

• Entry level facility and janitorial/cleaning experience.

Education:

High School diploma or GED preferred.

Valid Driver's license preferred.

LICENSES/CERTIFICATIONS:

• Valid Driver's License.
• Clean motor vehicle record.

Benefits: 
14% Ohio Public Employee Retirement System Match, Paid Time Off, Opportunities for advancement and professional development.

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off for full-time employees, as well as 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio. 

Want to make an impact in your community and collect a paycheck?          

Need a new career path with a future?

Love to drive?

Position will require 3-4 weeks of paid full-time training.

Butler County Regional Transit Authority welcomes employees who need a new passion!  We have a new fleet with regular replacement schedules.  We respect our employees’ time.  We help our neighbors get around.  We meet new people.  We work all over Butler County. We drive … and we need YOU!

Our drivers work out of our Butler County, Ohio offices in Hamilton, Middletown, or Oxford.  All our driving positions start at $20.00 per hour with annual merit based raises. Already have transit experience or passenger transportation experience?  With verified proof of employment within the last 10 years, your starting pay could be as high as $24.60 per hour! We provide 14% retirement match, full medical, dental, and vision benefits, short term disability, life insurance, and up to 29 paid days off your first year!

You will drive our 35' coaches and 25 passenger cutaways. Our drivers work anywhere from 35 to 40+ hours per week with paid training.  We operate up to 23 hours per day, Monday through Sunday.  We have a schedule for you! 

In addition to our regular driving schedules, BCRTA also offers Extra Board driver positions These roles are perfect for applicants who value variety, flexibility, and guaranteed hours. Extra Board drivers step in to cover shifts when regular drivers are off—think of it as being a reliable backup hero. You’ll still receive a guaranteed number of paid hours each week, even if you're not actively driving for the full time. These positions are crucial to keeping our service running smoothly every day.

You’ll be responsible for:

• Safely operating a vehicle without distractions
• Taking amazing care of our passengers
• Working without a supervisor over your shoulder
• Following directions and enforcing rules

You Must:

• Learn to work with technology, like tablets, apps and the interwebs.  Don’t worry, we’ll teach you.  You just have to be willing!
• Be on time
• Pass a DOT drug screen
• Pass a DOT physical
• Pass a state and national background check
• Have a clean driving record (less than 4 points)
• Class A or B CDL with passenger endorsement is required.​​  ​​​​

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio. 

Want to make an impact in your community and collect a paycheck?          

Need a new career path with a future?

Love to drive?

Position will require 3-4 weeks of paid full-time training.

Butler County Regional Transit Authority welcomes employees who need a new passion!  We have a new fleet with regular replacement schedules.  We respect our employees’ time.  We help our neighbors get around.  We meet new people.  We work all over Butler County. We drive … and we need YOU!

Our drivers work out of our Butler County, Ohio offices in Hamilton, Middletown, or Oxford.  All our driving positions start at $20.00 per hour with annual merit based raises. Already have transit experience or passenger transportation experience?  With verified proof of employment within the last 10 years, your starting pay could be as high as $24.60 per hour! We provide 14% retirement match, full medical, dental, and vision benefits, short term disability, life insurance, and up to 29 paid days off your first year!

You will drive our 35' coaches and 25 passenger cutaways. Our drivers work anywhere from 35 to 40+ hours per week with paid training.  We operate up to 23 hours per day, Monday through Sunday.  We have a schedule for you! 

You’ll be responsible for:

• Safely operating a vehicle without distractions
• Taking amazing care of our passengers
• Working without a supervisor over your shoulder
• Following directions and enforcing rules

You Must:

• Learn to work with technology, like tablets, apps and the interwebs.  Don’t worry, we’ll teach you.  You just have to be willing!
• Be on time
• Pass a DOT drug screen
• Pass a DOT physical
• Pass a state and national background check
• Have a clean driving record (less than 4 points)
• Class A or B CDL with passenger endorsement is required.​​  ​​​​

About Butler County RTA

BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

BCRTA is a public transit agency dedicated to support Butler County’s quality of life and economic development through public transportation solutions.

Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.  

*Hiring is through our main office in Hamilton, Ohio. 

Enjoy working with people?

Is Customer Service your middle name?

POSITION PURPOSE AND OBJECTIVES:
The Butler County Regional Transit Authority (BCRTA) is seeking a dedicated and detail-oriented Customer Service Representative (Scheduling) to join our inbound call center team. This position is responsible for assisting customers with scheduling trips, managing reservations, and providing accurate information regarding transit routes, schedules, and services. The ideal candidate will be a strong communicator with exceptional attention to detail and a genuine commitment to providing excellent customer service.

Work Schedule
This position is scheduled Monday through Friday from 10:00 a.m. to 6:00 p.m. to work at our administrative office located at 6 S 2nd St, Hamilton, Ohio 45011. Occasional schedule adjustments may be required based on operational needs.

Essential Job Functions

• Answer inbound calls to assist customers with trip scheduling, service information, and general inquiries.
• Accurately enter trip and customer data into the scheduling system.
• Understand and explain BCRTA service areas, fares, and trip policies.
• Manage service-related updates, including changes, cancellations, and additions, while maintaining clear communication with dispatch and management.
• Advise customers on standard operating procedures and available service options.
• Coordinate with other Customer Service and Dispatch team members to ensure consistent communication and quality service.
• Intake and document customer feedback or complaints and forward to the appropriate coordinator or manager for resolution.
• Maintain professionalism and composure in high-pressure situations.
• Promote a positive public image of BCRTA and ensure every customer interaction reflects the agency’s values of service and respect.
• Report time off and attendance accurately.
• Perform other duties as assigned.

• Constant period of hearing, near and far acuity, depth perception, color vision.
• Frequent periods of speaking and sitting.
• Occasional periods of standing, squatting, walking, kneeling, reaching, and twisting.

• Work is primarily sedentary, performed in an office environment at a desk or workstation.
•  Must be able to sit for extended periods while using a computer and telephone.

• Standard office environment.
• Frequent interaction with customers via phone and computer.

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Competence in reading and interpreting written materials and data.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office applications (Word, Outlook).
• Ability to remain calm and professional under stress.
• Team-oriented attitude and willingness to collaborate.
• Basic math and data entry skills.

• Minimum of one (1) year in a customer service role.
• Call center or transit scheduling experience preferred but not required.

• High school diploma or equivalent required.

• 14% employer contribution to the Ohio Public Employee Retirement System (OPERS).
• Paid Time Off (PTO).
• Full Medical Benefits .
• Opportunities for professional growth and advancement.
• Supportive, team-oriented work environment.

About Butler County RTA
The Butler County Regional Transit Authority (BCRTA) is a public transportation provider and designated recipient for Federal Transit Funds in Butler County, Ohio. Serving communities including Hamilton, Middletown, Fairfield, West Chester, and Oxford, BCRTA connects residents to employment, education, and opportunity.
BCRTA is committed to enhancing quality of life and supporting economic development through safe, reliable, and accessible transit solutions. Our workplace values inclusion, teamwork, problem-solving, and innovation.

 

Do you love public transit?  Do you see a need for better transportation and more options in your community? Would you like to advocate for public transit in Butler County?  

The Transit Alliance of Butler County (TABC) is now accepting applications for seats on the Board of Directors. The Transit Alliance is a non-profit organization whose specific objective is advocating and increasing the availability of affordable transportation in Butler County.  

This is a volunteer position and Directors shall be of the age of majority in this state. Other qualifications for directors of this corporation shall be as follows: Individuals from public, non-profit, or private entities directly engaged in transportation coordination efforts in Butler County, Ohio who have the authority to represent their agencies in decisions regarding the use of agency resources to further the goals of the Butler County Transportation Authority.

It shall be the duty of the directors to: 

•  Perform any and all duties imposed on them collectively or individually by law, by the Articles of Incorporation, and by these Code of Regulations; 
•  Appoint and remove, employ and discharge, and, except as otherwise provided in these Code of Regulations, prescribe the duties and fix the compensation, if any, of all officers, agents, and employees of the corporation; 
•  Supervise the project coordinator (or other such primary employee) who in turn supervises all other employees of the corporation to assure that their duties are performed properly

Any Board Member appointed to fill a vacancy shall be appointed only to serve the unexpired term.  Any appointed Board Member is eligible for reappointment.  The three-year term starts July 1.

The TABC meets four times per year at the Butler County Regional Transit Authority Hamilton Facility.